855 Lexington Ave. & 65th NYC • 212-249-8866 • info@getitbacknyc.com

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FAQs

Do I need a consultation to order hair?

No! You can order hair online without a consultation. You will need to follow our “how to” video to make a template of your head. In less than 5 days, you’ll receive your custom-cut system. Of course, you can always have a Phone, FaceTime or Skype Consultation. We are available 7 days a week!

How do you customize my hair piece without being there?

There are only 4 things we need to customize your hair piece: Area measurements, desired color, current picture, and a picture of your desired hair. Check out our color swatch and video showing you how to measure your head. It’s simple!

Tip: If you have and old hair piece, please send it to us for a sample of your size and desired hair color. It’s a no brainer!

How many colors do your systems come in?

Systems come in 10 levels of color (Dark to Light). They also come in various shades of grey (0%, 10%, 20%, 40% & 60%). Thousands of systems in stock and ready to make you look great!

How long does a hair system last for?

Most clients get between 4 and 8 hair systems per year. It mainly depends on how well you care for it, your level of activity, and how oily your skin is.

Can I workout and swim in it?

Yes! Our system’s design and durability lets you be as active as you like. You may need to service it a bit sooner then normal, but get out there and “Just Do It”. Caution, chlorine may compromise the integrity of the hair and system.

How often do I need to clean it?

Shower as normal with our Argan Oil shampoos and conditions for moisture. Style with our Miracle crème Styling Gel. A travel size bottle of each product is provided with each purchase. Check out our “how to” cleaning and styling videos.

Can I use styling products?

Yes! We have an amazing Miracle Crème styling gel, that is lightweight, moistening and gives you hold without making the hair stiff. Hairsprays, glazing gels, and pomades are fine, just remember: “the more you put on, the more you have to take out.”

How often do I need a maintenance session?

We advise removing and cleaning the hair system, and replacing the adhesive every 2-4 weeks, depending on how oily your skin and body temperature is. The more active you are, the more often a maintenance session is advised. We encourage every client to learn how to complete the maintenance themselves in the comfort of their own home. Maintenance takes 30-45 minutes.

Will it damage my natural hair?

No! Material data safety sheets are available for all our adhesives and tapes. They are skin safe, gentle and will not affect natural hair growth.

How much does it cost?

We offer a variety of programs suitable for your lifestyle and budget. The initial hair system is $1,500, which includes installation, haircut and styling. Choose a monthly program to continue receiving new hair systems and services throughout the year. For more information, click www.getitbacknyc.com/programs